Publisher review:osTicket allows you to seamlessly integrates all tickets created via email and web-based form with the web interface. osTicket is a widely-used open source support ticket system. Plain and simple it is a lightweight feature packed support ticket tool written mainly using PHP scripting language. An attractive alternative to higher-cost and more complex customer support systems; simple, lightweight and easy to setup and use. The best part is, it's completely free.osTicket seamlessly integrates all tickets created via email and web-based form with a simple web interface. Easily manage, organize and archive all your support requests. Your clients will also be able to view tickets status and history online.
osTicket Basic features:
- Supports aliases with perl gateway
- Supports pop3 login with optional crontab.
- Uses Perl gateway, PHP backend, and MySQL database
- Handles unlimited emails
- Admin/Supporter/User panels
- Email Intervals to prevent autoresponder loops
- Max Allowed to limit maximum tickets user can have opened
- Filters to remove messages in replies
- Accept attachments and limit size
Administration Features:
- Completely delete tickets from database
- Create categories (departments)
- Create Represenatives (Supporters)
- Define groups
- Edit or disable response messages
- Email alerts compatible with pagers
Supporter Features
- View only tickets in departments you have access to
- Can not delete tickets
User Features
- Login with email and any ticket # assigned to you
- View all tickets sent from that email
osTicket 1.9.3 is a PHP script for Help Desk scripts design by osTicket.com.
It runs on following operating system: Windows / Linux / Mac OS / BSD / Solaris and has as system requierments: PHP 4.4 or higher
MySQL 4.4 or higher
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osTicket allows you to seamlessly integrates all tickets created via email and web-based form with the web interface.
Requirements: PHP 4.4 or higher
MySQL 4.4 or higher
Operating system:Windows / Linux / Mac OS / BSD / Solaris
osTicket 1.9.3 script details 
